Shipping policy

Last updated: 20 July 2026

This policy explains Clinic Supply’s standard UK delivery charges, estimated delivery timeframe and tracking arrangements.

UK standard delivery

Estimated standard delivery is 2–5 working days.

Delivery estimates are not guaranteed. Weekends, bank holidays, unusually busy periods, weather, product availability and carrier disruption may affect delivery.

Available delivery services and the final delivery charge will be confirmed at checkout after you enter your delivery address.

Free standard delivery

Free UK standard delivery applies when the eligible value of your basket reaches £35 excluding VAT.

For products charged at the standard VAT rate, this is equivalent to £42 including VAT.

Orders below the free-delivery threshold

UK standard delivery costs £3.49 when the eligible value of your basket is below £35 excluding VAT.

The final delivery availability and charge are always confirmed at checkout.

Delivery locations

Enter your delivery address at checkout to confirm whether delivery is available and to see the final charge.

Delivery to the Isle of Man, Jersey and Guernsey is not promised unless the address and an available delivery service are accepted at checkout.

Tracking

Where tracking is available, tracking details will be sent to the email address provided with your order.

Tracking information may take some time to become active after the parcel has been collected by the carrier.

Delivery delays

If your parcel has not arrived within the estimated timeframe, check the tracking information provided by the carrier.

You can then contact support@clinicsupply.com with your order number for assistance.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Contact us as soon as possible if you notice an address error. We cannot guarantee that an address can be changed after an order has entered the dispatch process.

Missing or damaged deliveries

Contact us as soon as reasonably possible if tracking shows that a parcel has been delivered but you cannot locate it, or if the parcel arrives visibly damaged.

Keep the packaging and delivery label wherever reasonably possible. We may ask for photographs to help us investigate the issue with the carrier.

Contact us

For delivery assistance, email support@clinicsupply.com and include your order number.