Frequently Asked Questions (FAQs)

1. Who can order from ClinicSupply.com?

ClinicSupply.com supplies products exclusively to healthcare professionals, clinics, and business customers. We do not sell to the general public for personal or domestic use.

2. Do I need to create an account to place an order?

Yes. You must create a professional account to place orders. This helps us verify your eligibility and provide appropriate pricing and service.

3. How do I create an account?

Click Create Account at the top of the website and follow the prompts. You may be asked to provide proof of professional status or business registration.

4. What payment methods do you accept?

We accept:

  • Credit and debit cards
  • Bank transfers
  • Other secure payment options as displayed at checkout

All payments must be received in full before we dispatch your order.

5. Do you charge VAT?

Yes. All prices are shown excluding VAT unless stated otherwise. VAT will be calculated and shown at checkout.

6. What are your delivery options?

We deliver across the UK. Delivery options include:

  • Standard delivery
  • Same-day delivery for qualifying orders in select areas
  • Free delivery for orders over £500 within 0.5 miles or over £1,000 in London

Estimated delivery times are shown at checkout.

7. How can I track my order?

Once your order is dispatched, you will receive a confirmation email with tracking information. You can also log into your account to check order status.

8. Can I return products if I change my mind?

Returns are accepted within 7 days if products are unused, unopened, and in resalable condition. Some items, such as temperature-sensitive or bespoke products, are non-returnable. Please see our Returns and Refund Policy for full details.

9. What should I do if my order is incorrect or damaged?

Contact us within 48 hours of delivery. Please include your order number and photos of the issue. We will arrange a replacement or refund promptly.

10. How do I contact customer support?

You can reach our support team via:

11. Do you offer bulk discounts?

Yes. We can provide volume pricing for larger orders. Please contact us for a customised quote.

12. Do you ship internationally?

Currently, we only deliver within the United Kingdom.