Clinic Supply supplies products to the general public, clinics, healthcare professionals, and business customers across the UK. Some items may be intended for professional or business use only, so please always check the product description before ordering.

No, you can usually place an order as a guest. Creating an account can make it easier to track orders, view order history, and save your details for future purchases.

Yes. We sell a range of products suitable for both the general public and professional customers. However, some products may be more appropriate for clinical, workplace, or trained-user settings, so customers should read all product details carefully before purchase.

Yes. We supply clinics, salons, healthcare providers, care settings, workplaces, and other businesses as well as individual customers. If you need larger quantities, please contact us for volume pricing.

Click Create Account at the top of the website and follow the steps to register. You can then manage your details, track orders, and view previous purchases from your account.

Yes. If you are ordering in larger quantities for a clinic, business, or organization, please contact us to discuss bulk pricing or a custom quote.

We accept secure payment methods shown at checkout, which may include:

• Credit and debit cards
  
• Apple Pay
  
• Google Pay
  
• Shop Pay
  
• Klarna
  
• Other secure payment options available at checkout
  

Orders are processed once payment has been successfully received.

Unless stated otherwise, prices are shown excluding VAT. VAT, where applicable, will be calculated and displayed at checkout before payment is completed.

Yes. We deliver across the United Kingdom. Available delivery options and estimated delivery times will be shown at checkout.

We may offer free delivery on qualifying orders. Any current free delivery thresholds or special delivery offers will be shown on the website or at checkout.

Same-day delivery may be available for qualifying orders in selected areas. Availability depends on your location, the products ordered, and the time the order is placed.

Delivery times depend on the delivery method selected, stock availability, and your location. Estimated times are shown at checkout, and you will receive dispatch confirmation once your order has been sent.

Once your order has been dispatched, we will send you a confirmation email with tracking details when available. You can also log in to your account to check your order status.

We accept returns on eligible items within the return period, provided they are unused, unopened, and in resalable condition. Some items may be non-returnable for hygiene, safety, or other reasons. Please see our Returns and Refund Policy for full details.

If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible. Include your order number and, where possible, photos of the issue so we can review it and arrange a suitable resolution.

If an item is out of stock, this will normally be shown on the website. In some cases, if there is an issue with availability after you place an order, we will contact you to discuss the next steps.

If you need to cancel an order, please contact us as soon as possible. If the order has not yet been processed or dispatched, we may be able to cancel it. Once an order has been dispatched, it may need to be handled under our returns process.

At present, we only deliver within the United Kingdom unless otherwise stated on the website.

Not always. Some products may be designed for professional, workplace, or business use. Please read the product description carefully to make sure the item is suitable for your intended use before ordering.

Please check the product title, description, specifications, and any usage information provided on the product page. If you are unsure about a product before ordering, contact our team and we will do our best to help.

Yes. We can support repeat purchasing for clinics, businesses, and regular customers. For larger or ongoing orders, please contact us to discuss your requirements.

You can contact our team using the details on our Contact Us page. If your query is about an order, please include your order number so we can assist you faster.

Our standard customer support hours are listed on the website. If you contact us outside these hours, we will respond as soon as possible on the next working day.

Yes. Orders are placed through our secure website, and available payment options are shown at checkout.