Refund and Return Policy


At ClinicSupply.com, we are committed to supplying high-quality clinical products and ensuring your satisfaction. Please review our returns and refunds policy carefully before placing your order.

1. Eligibility for Returns

We accept returns for eligible products within 7 days of delivery, provided that:

  • The item is unused and unopened
  • The item is in its original packaging
  • The item is in resalable condition

If these conditions are not met, we reserve the right to refuse the return or apply a restocking fee.
2. Non-Returnable Items
Certain items cannot be returned or refunded, including:

  • Temperature-sensitive products (e.g., cold chain items)
  • Special order or bespoke products
  • Products marked as Non-Returnable on the product page
  • Products that have been opened, used, or damaged after delivery

3. How to Request a Return
To request a return, please:

  1. Contact our customer support team within 7 days of receiving your order:
    Email: support@clinicsupply.com
  2. Provide your order number, details of the item(s) you wish to return, and the reason for the return.
  3. Wait for your Return Authorisation before sending items back. Returns sent without prior authorisation may be refused.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the product is faulty or sent in error.
  • Returned goods must be securely packaged to avoid damage in transit.
  • We recommend using a tracked shipping service. We are not responsible for returns lost or damaged in transit.

5. Inspection and Approval
Once we receive your return, we will inspect the item(s) to ensure they meet our return conditions. If approved:

  • Refunds will be processed to your original payment method within 7–10 business days.
  • Restocking fees may apply for certain items.

If your return is rejected, we will notify you, and the product may be returned to you at your cost.
6. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item:

  1. Notify us within 48 hours of delivery.
  2. Provide photographs showing the damage or issue.
  3. We will arrange a replacement or refund at no additional cost.

7. Exchanges
We do not offer direct exchanges. If you need an alternative item, please place a new order after your return is approved.
8. Contact Us
If you have questions about our Refund and Return Policy, please contact:
DISTROSYS LTD
Trading as ClinicSupply.com
Email: support@clinicsupply.com
Address: 7 Prince William Road, Loughborough, LE11 5GU, United Kingdom